1. First Step – Search in FAQ

CBSE School Salem - Vidhya Peetham i-School

Type a word of what you are searching for in the search box. For example, if your child is unable to log into Kalpavriksha Online, type “log”. All help topics with the word will show up and one of them may have the information you need.

If you cannot find the information in FAQ, please contact Support.

2. Second Step – Contact Support

a. Click the “Parent Login” button.

CBSE School Salem - Vidhya Peetham i-School

b. Enter your child’s Universal ID and Password.

CBSE School Salem - Vidhya Peetham i-School

c. Click “Support“.

CBSE School Salem - Vidhya Peetham i-School

d. Click “New Ticket“.

CBSE School Salem - Vidhya Peetham i-School

e. Choose the closest “Category“, (if you cannot find your category choose “General“), then type your problem in “Subject“, add more information in “Description“, choose “Priority“, tick the square button next to “I’m not a robot” and click “Submit Ticket“.

CBSE School Salem - Vidhya Peetham i-School

f. After a few hours, log in again, click “Support”. If the help desk has not replied you will see “Awaiting reply from help desk” status. If help desk has replied, you will see “Replied to parent” status.

CBSE School Salem - Vidhya Peetham i-School

CBSE School Salem - Vidhya Peetham i-School

g. Click “View More” for help desk’s reply. If your issue is resolved click “Close Ticket”. If unresolved, explain your problem further in “3” and click “Submit Reply”. Help desk will get back to you.

CBSE School Salem - Vidhya Peetham i-School

Last Update: June 7, 2020  

June 7, 2020 313 Vidhya Peetham  General
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